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Your Telecom Billing Dispute Isn’t Resolving
When delays drag on, no one is accountable, and the issue continues to consume internal time, frustration builds. It can feel like there’s nowhere to turn.
Now there’s a different way to reach a documented resolution. We use our structured Customer Cost Recovery Process™ instead of the carrier’s standard
dispute process to see the issue through to completion.
Over 35 years experience • Millions recovered • Disputes others could not untangle
The Problem
The carrier’s dispute process can be overwhelmed by the volume of cases. It is not designed for one person to take ownership of a single business issue and carry it through to completion.
As a result:
Your dispute moves between departments, teams, and ticket owners.
Updates are few and far between, making it difficult to know what’s actually happening.
Adjustments and approvals occur on the carrier’s timeline—not yours.
What feels like resistance is often just the carrier’s process operating as designed.
The Shift
Sometimes you just can’t get there from here—not because you’re doing anything wrong, but because that path simply doesn’t lead to resolution.
Once you recognize that, you stop forcing the status quo and start looking for a different way forward.
You’re closer to resolution than you think
Who This Is For
You’re a U.S. business with a telecom billing dispute facing drawn-out delays with no resolution in sight.
Your team is at a standstill, and you want a clear path to move the dispute forward.
You want structure and progress—not generic ticket updates or silence.
You can designate an internal point person to coordinate the dispute.
When this may not be the right fit:
If you’re looking for a broad audit to uncover potential issues, or a software platform to manage telecom spend rather than resolving a specific billing dispute that isn’t moving.
The Proof
Examples of posted corrections, credits, and refunds—plus what it took to get them approved—are available on the Results page.